Frequently asked questions
For guests
Do I need to download an app to order?
No. Scan the QR on your table with your phone's camera and the menu opens in your browser. The whole ordering and payment flow happens in the browser.
What happens to my data?
We deliberately collect as little as possible. We do not ask for your name, email, or phone. We record the order content, the device that placed it, and your IP address for fraud prevention. Details in the Privacy Policy.
Can I pay with cash?
That is between you and the venue. TabbPay only handles digital payments (card, Apple Pay, Google Pay). If the venue accepts cash, ask your server. The digital order in TabbPay can be voided.
My payment failed but I think I was charged
Payment processing is handled by Viva Wallet (and on some venues, Stripe). If your bank statement shows a charge but the venue says you did not pay, the most likely cause is a temporary hold that has not reversed yet. Wait one to two business days. If the hold does not reverse, contact the venue manager.
For staff
How do I install the app?
Your manager invites you. You receive an email link. Tap it on your phone and follow the prompts. The link logs you in automatically once the app is installed.
Where are my tips?
Open the Performance tab, then Tips. You see per-shift and lifetime totals. Payout schedule is set by your venue (most pay weekly with payroll).
I left the company. What happens to my account?
Your manager removes you from the venue. Your shift history and tips remain in the venue's records (required by Greek payroll law). Your personal app sign-in is revoked.
For managers
Can I change a guest's order after they've sent it?
Yes, within the limits your venue allows. Open the order in the dashboard or Staff app, modify, and re-send. If the kitchen has already printed the ticket, check with the kitchen first.
A guest disputes a charge. What do I do?
- Find the order in the Orders section, searching by table or time
- Confirm the timestamps and items
- If the dispute is valid, refund from the order's actions menu. The refund goes back to the original card via Viva
- If you need help, email support@tabbpay.com with the order ID
POS isn't receiving orders
Open Settings, then POS, then Test connection. If the test fails, check your POS computer is on and connected to the same network it was set up on. If it is still failing, contact your POS provider. The issue is usually on their side. Email support@tabbpay.com if you need help correlating logs.
Can I customise tip suggestions?
Open Settings, then Tipping, then Tip presets. You set the percentages or fixed amounts that guests see at checkout.
For owners
How much does TabbPay cost?
- 60-day free trial. No card needed to create your account. You add a card when you are ready to activate, and the 60-day countdown starts then.
- After the trial: 49 euro per month (Basic) or 99 euro per month (Pro). Prices exclude Greek VAT.
- Plus a 0.50% per-transaction platform fee deducted at settlement by Viva on TabbPay's behalf.
- Viva Wallet processing fees (around 1.4% in Greece) are separate and paid directly to Viva.
- No setup fee, no per-QR-code fee, no per-staff fee.
Can I cancel any time?
Yes. Cancellation takes effect at the end of the current billing period. No refund on the period already paid. See Terms section 7.
What payment processor do you use?
For new venues: Viva Wallet under their ISV programme. For venues onboarded earlier, Stripe is also supported. Under Settings, then Payments, you can see and switch your provider.
Where is my data?
EU-region AWS, specifically Frankfurt (eu-central-1). Backups stay in the EU. Sub-processors (Clerk, Sentry, Resend) operate under Standard Contractual Clauses. Full inventory in the Privacy Policy.
What happens to my data if I close the venue?
Order, payment, and invoice records are kept for six years per Greek tax law (AADE / Law 4308/2014). Personal data (your name, your staff's contact details) can be erased on request under GDPR Article 17. Email privacy@tabbpay.com. The financial records stay (anonymised). The personal data goes.
About the platform
Is TabbPay available outside Greece?
Currently Greek-jurisdiction and EUR-only. The platform is built to expand, but the legal entity, payment partner relationships, and customer success are all Greece-focused for now.
What languages does the guest app support?
Greek and English. The guest app detects the device's preferred language and shows the menu in that language if the venue has supplied it. If not, it falls back to English. Managers can edit the menu in both languages from the dashboard.
What POS systems do you integrate with?
We connect to the POS you already run. We integrate today with symPOSium and HIT POS, the systems most common in Greek hospitality, and we partner with your POS vendor during onboarding when your venue is on a different one. Email support@tabbpay.com to confirm support for your specific setup.
Privacy or security questions
Email privacy@tabbpay.com. We acknowledge coordinated-disclosure security reports within five business days. See the Privacy Policy for the full inventory.
Still didn't find what you need?
Email support@tabbpay.com. We typically reply within one business day.