Terms of Service (B2B)

Effective date: 29 June 2026

These Terms of Service (the "Terms") form a binding contract between TabbPay (the "Provider", "we") and the legal or natural person operating a food-service or hospitality business who creates an account or uses the Platform (the "Business Customer", "you").

By selecting the consent checkbox at sign-up and using the Platform, the Business Customer represents that it has read, understood and accepted these Terms. The Terms are read together with the Privacy Policy, the Cookie Policy and the Data Processing Agreement (DPA, concluded at account creation).

This is the public, self-service contract. For negotiated, enterprise or public-sector deals a separate signed Master Services Agreement and Order Form apply and prevail.

1. The Provider

The Provider is "Tabb Pay Private Company" (trade name "TabbPay"), a Private Company (Ι.Κ.Ε.) established under the law of the Hellenic Republic, with its seat in the Municipality of Galatsi, Attica (39 Farron Street, P.C. 11147), with Γ.Ε.ΜΗ. No. 194779301000 and VAT No. (Α.Φ.Μ.) 803333569, Tax Office (Δ.Ο.Υ.) ΚΕΦΟΔΕ ΑΤΤΙΚΗΣ.

Contact: for contractual, legal and privacy matters privacy@tabbpay.com. For subscriptions and support support@tabbpay.com.

2. The Platform

The Platform is a software-as-a-service (SaaS) product enabling the Business Customer to: (i) display its menu and accept orders via QR code; (ii) integrate with a POS system where supported; (iii) accept payments from guests through a licensed payment institution; and (iv) manage staff, shifts, tips and reviews. It is provided over the internet, on a non-exclusive and revocable basis, and includes the dashboard (dashboard.tabbpay.com), the interfaces (api.tabbpay.com), the guest experience (app.tabbpay.com) and the TabbPay Staff application.

3. Eligibility

The Business Customer represents and warrants that: (1) it is at least 18 years old and has legal capacity; (2) it acts in a commercial capacity as owner or representative of a venue; (3) it has authority to bind the organisation it represents; and (4) use of the Platform is lawful in its jurisdiction.

The Platform is intended exclusively for commercial use. Consumer-protection provisions applying solely to consumers do not apply to this relationship. Consumer guests are governed by separate Consumer Terms of Use.

4. Account and Organisation

Account creation is via Clerk, Inc. (a processor for authentication). The Business Customer provides accurate and up-to-date information. Each venue or entity is set up as a separate TabbPay organisation. The Business Customer is responsible for all activity under its organisation and safeguards its credentials and device PINs, notifying support@tabbpay.com without undue delay of any suspected compromise.

5. Free Trial

The first organisation a Business Customer creates is entitled to a 60-day free trial, one per organisation, non-repeatable and non-extendable. On expiry, a paid plan must be selected, failing which the Provider may suspend access.

6. Subscription, Pricing and Billing

6.1 Plans and prices

Available plans and prices are set out on the pricing page (Price List) and selected at sign-up. Prices are exclusive of VAT, which is added where applicable. For negotiated, enterprise or public-sector deals, the Master Services Agreement and Order Form apply, and their commercial terms prevail.

6.2 Billing cycle

Subscriptions are billed monthly in advance (unless the selected plan provides otherwise).

6.3 Payment provider

Subscription charges are processed by Viva Payments Single Member S.A. (a licensed payment institution; settlement via Vivabank Single Member Banking S.A.) through Viva Smart Checkout. Exceptionally, and only where expressly agreed, another licensed payment institution may be used. The Provider does not store card or bank-account numbers.

6.4 Failed payments

On a failed charge, the Provider retries on the 3rd, 7th and 14th day. After three failures the subscription is suspended on the 21st day. The Business Customer is notified by email at each step.

6.5 Per-transaction fee

In addition to the subscription, a per-transaction fee applies to guest payments, as set in the Price List and shown in the dashboard (default 0.50% of the value of each guest transaction). This fee is separate from and additional to any commissions charged by the payment institution for processing the transaction. The fee may be zero or different where the Order Form so provides (in particular against an annual fee).

6.6 Price changes

The Provider gives at least thirty (30) days' written notice before any increase. The Business Customer may cancel before the new price takes effect (Article 7).

7. Cancellation and Refunds

The Business Customer may cancel at any time from the dashboard or at support@tabbpay.com. Cancellation takes effect at the end of the current billing period. Access is retained until then and no further charges are made. No fees are refunded for periods already commenced. Transaction records are retained for six (6) years (Laws 4308/2014, 4174/2013).

8. Guest Payments (the Customer's Patrons)

Where the Business Customer enables guest payments, these are processed by Viva Payments Single Member S.A. directly into the Business Customer's merchant account. The Provider is not a party to the transaction. Settlement, refunds, chargebacks and reconciliation are between the Business Customer and the payment provider.

9. Acceptable Use

The Business Customer uses the Platform lawfully and only to operate food-service or hospitality venues. Prohibited in particular: (1) use for any other purpose; (2) reverse engineering; (3) resale or sub-licensing without consent; (4) automated use that disrupts the service; (5) posting unlawful or objectionable content; (6) unauthorised access; (7) use for money laundering or tax evasion; (8) breach of law, including the GDPR, labour and tax law. Material breach permits suspension or termination under Article 16.

10. Customer Content

The Business Customer retains ownership of the content it uploads (menus, prices, descriptions, images) and grants the Provider a non-exclusive, royalty-free licence to host and display it to provide the service. It warrants that the content does not infringe third-party rights and complies with law, in particular as to ingredient and allergen labelling.

11. Provider Intellectual Property

The software, design, trademarks and documentation of the Platform belong to the Provider. Nothing herein transfers any right beyond the limited, revocable licence of use. The "TabbPay" mark may not be used without prior written consent.

12. Data Protection

As regards guest and staff data processed by the Provider through the Platform, the Business Customer is the Controller and the Provider the Processor (Article 28 GDPR). The Data Processing Agreement (DPA) applies, forms an integral part of these Terms and is concluded at account creation. Data is hosted within the EU. Any transfers outside the EEA are covered by Standard Contractual Clauses. See the Privacy Policy.

The Provider may use sub-processors (in particular cloud-infrastructure, authentication and payment providers), which are listed in and governed by the Data Processing Agreement (DPA).

13. Availability, Support and Force Majeure

The Provider makes commercially reasonable efforts for the availability of the Platform, without warranting uninterrupted or error-free operation. The Provider may carry out scheduled maintenance, making reasonable efforts to give advance notice of planned downtime expected to materially affect the service. Support is provided at support@tabbpay.com. Any guaranteed service level (SLA) applies only where agreed in writing. The Provider is not liable for non-performance or delay due to events beyond its reasonable control, in particular force majeure, telecommunications-network outages or third-party-provider services (in particular cloud infrastructure, payment institutions and authentication services).

14. Warranties and Disclaimer

To the maximum extent permitted by law, the Platform is provided "as is" and "as available", and the Provider disclaims all implied warranties of merchantability, fitness for a particular purpose or non-infringement.

15. Limitation of Liability

To the maximum extent permitted: (1) the Provider's total cumulative liability does not exceed the total subscription fees paid by the Business Customer in the twelve (12) months preceding the event giving rise to the claim; (2) the Provider is not liable for indirect, consequential or special damages. Nothing limits liability that may not be limited by law (wilful misconduct, gross negligence, harm to life or health).

15Α. Indemnity by the Business Customer

The Business Customer is obliged to indemnify the Provider for any actual loss, claim, demand or fine of a third party or authority arising from: (1) breach of these Terms or of the law by the Business Customer; (2) the content the Business Customer uploads, in particular as to the accuracy of the menu, prices, ingredients and allergens; (3) its relationship with its guest-customers and its obligations towards them; and (4) use of the Platform in breach of Article 9. This obligation is subject to good-faith review under Articles 281 and 288 of the Civil Code.

16. Term and Termination

These Terms remain in force while the Business Customer maintains an active account. The Business Customer terminates by cancelling (Article 7). The Provider may suspend or terminate with immediate effect on: (1) material breach not cured within 14 days; (2) breach of Article 9 (without notice); (3) insolvency; or (4) a legal or regulatory obligation. On termination access ceases. Data retention is governed by the Privacy Policy, the DPA and tax law.

17. Changes to these Terms

The Provider may amend these Terms. For a material change, the Business Customer is notified by email at least fourteen (14) days in advance. Continued use after the effective date constitutes acceptance; otherwise the Business Customer may cancel (Article 7).

18. Governing Law and Jurisdiction

These Terms are governed by Greek law. Any dispute arising from these Terms is resolved amicably as a priority. Failing an amicable resolution, the parties may resort to mediation under Law 4640/2019. In any event, the Courts of Athens are designated as exclusively competent to resolve any dispute.

19. General Provisions

19.1 Entire agreement. These Terms, together with the Privacy Policy, the Cookie Policy and the DPA (and, where applicable, the Master Services Agreement and the Order Form), constitute the entire agreement of the parties and supersede any prior agreement on their subject matter.

19.2 Severability. The invalidity or unenforceability of any provision does not affect the validity of the remaining provisions.

19.3 No waiver. The non-exercise or delayed exercise of a right by the Provider does not constitute a waiver of it.

19.4 Assignment. The Business Customer may not assign its rights or obligations under these Terms without the Provider's prior written consent. The Provider may assign these Terms to a business successor or in the context of a corporate reorganisation.

19.5 Language. In the event of conflict between the Greek and the English version, the Greek version prevails.

20. Contact

Company identification details are set out on the Company Details page.