Question 1

Do guests need to download an app?

Accepted Answer

No. The whole ordering flow runs in the browser. Guests open the camera, scan, and the menu opens.

Question 2

Which payment providers are supported?

Accepted Answer

Viva Wallet and Stripe. You choose in your dashboard settings. The guest does not see the difference.

Question 3

Does TabbPay work with my existing POS?

Accepted Answer

Yes. TabbPay connects to the POS you already run, with no new hardware and no change to your kitchen workflow. We currently integrate with symPOSium and HIT POS, the systems most common in Greek hospitality, and we partner with your POS vendor during onboarding when you are on a different one. The kitchen ticket keeps printing the way it does today.

Question 4

What happens after the sixty-day trial?

Accepted Answer

Your card is charged €49 a month (Basic) or €99 a month (Pro). We email you seven days before the trial ends. You can cancel from the dashboard at any point.

Question 5

How is the data handled?

Accepted Answer

TabbPay does not store payment card data. Viva Wallet and Stripe handle that, both at PCI-DSS Level 1. We collect the minimum personal data we need to operate the service, under GDPR. You can request a full data export or deletion at any time by writing to privacy@tabbpay.com.

Question 6

How does QR table ordering work, step by step?

Accepted Answer

Each table has a printed QR code. The guest opens their phone camera, scans it, and the menu opens instantly in the browser — no app download, no account needed. They browse, add items, and place the order. The kitchen receives it immediately. At the end of the meal the guest pays from the same screen with a card or digital wallet.

Question 7

What is the transaction fee?

Accepted Answer

TabbPay charges a 0.50% platform fee per transaction. The bank interchange fee and the Viva Wallet or Stripe processing fee are separate and depend on card type. The combined cost is typically lower than a handheld POS terminal, which usually adds 1% or more on top of interchange.

Question 8

Can guests split the bill between them?

Accepted Answer

Yes. Guests can split equally across the number of people at the table, or each person pays for the exact items they ordered. No calculator, no awkward cash rounding.

Question 9

How long does it take to get set up?

Accepted Answer

Most venues finish onboarding in under an hour. You upload your menu, connect Viva Wallet or Stripe, and print QR codes for each table. The dashboard walks you through every step.

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