The words on this site, defined.

Terms

QR order and pay

A way to order and pay in a venue where the guest scans a QR code at the table, the menu opens in their phone browser, and they place the order and pay from the same screen — no app to install and no card terminal carried to the table.

Order at the table

Self-ordering where the guest sends their order from their own device while seated, instead of waiting for a server to take it. The order reaches the kitchen and the staff queue directly.

Split the bill

Dividing a single table bill between the people at it. In TabbPay guests can split equally across the number of diners, or each person pays only for the items they ordered.

Digital tip

A gratuity added during card payment rather than left in cash. The tip is attributed to the shift, so it can be reported and shared fairly.

Takeaway (pickup) order

An order placed for collection rather than to eat in. It is not tied to a table, is settled on its own at pickup, and never mixes with a dine-in bill.

Charge to room

A hotel guest adding food and drink to their room bill instead of paying each time. In TabbPay it can be gated by verification so a room number alone is not enough to open a tab.

Charge to account

Settling an order against a member or staff account rather than a card per visit. Used by canteens, officers’ messes and members’ venues, and gated behind SMS verification.

Loyalty points

Rewards a guest earns when they pay and redeems as a discount on a later visit. The earn rate, the scope (venue, brand, group or account) and the expiry are all configurable.

Enrol at payment

Becoming a recognised member straight from the payment-success screen, with no separate sign-up, password or app — the lowest-friction way to start earning loyalty points.

SMS one-time passcode (OTP)

A short code sent by text message that the guest enters to confirm their identity. TabbPay uses it to lift a guest to a verified state before sensitive actions like charge-to-account.

Platform fee

The per-transaction fee TabbPay charges for running the service. It is set per venue, and sits on top of (and separate from) the bank interchange fee and the payment processor’s fee.

Interchange fee

The fee the card networks and the cardholder’s bank charge on a card payment. It is set by the banks, not by TabbPay, and is paid on every card transaction regardless of provider.

POS integration

A connection between TabbPay and the point-of-sale system a venue already runs (such as symPOSium or HIT POS), so orders forward to the kitchen and the fiscal flow stays unchanged.

Daily meal limit

A per-day quota on how many portions of a dish a closed venue can serve. TabbPay decrements it atomically as meals are claimed, so the kitchen never promises more than it has.

Table session

The shared, open bill for a table. Orders from everyone seated attach to the same session until it is settled, which is what makes splitting and a running tab possible.

Canteen mode

A per-venue mode for closed venues (canteens, officers’ messes, staff cafeterias) that adds a member roster, daily meal limits, reservations that fire on payment, and charge-to-account settlement.